Estimated Delivery Time in Business Days:

   

Location	VIC Metro	NSW Metro	QLD Metro	SA Metro	NT Metro	WA Metro	TAS Metro
Estimated Delivery Time*	3-4	2-3	3-4	4-5	5-6	5-6	5-6

*Estimated delivery time is in business days. Delivery times may vary, especially during peak periods and depend on the delivery company.

 

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Product with obvious signs of use

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 7 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We reserve the right to provide partial or full refunds of an order at our discretion, without prior notice to the customer. We may issue a refund for a variety of reasons, including but not limited to product quality issues, inventory shortages, or shipment delays.

If we decide to issue a refund, we will do so in a timely manner and in the same form of payment used for the original purchase. Please note that refunds may take several business days to process, depending on your payment provider. 

Late or missing refunds

If you haven’t received a refund yet, first check your PayPal Account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@pure-product.com.

 

Sale items

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges

Our policy lasts 7 days. If you need to exchange it for the same item, send us an email at orders@pure-product.com and send your item to Pure Product Australia (attn. ) Unit 8, 24-26 Burrows Rd, St Peters NSW 2044, Australia.

 

Shipping

To return your product, you should mail your product to Pure Product Australia (attn. ) Unit 8, 24-26 Burrows Rd, St Peters NSW 2044, Australia.

Unless you receive a defective product confirmed by us, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping item(s) over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.