Shipping & Returns

Estimated Delivery Time:

   

Location

VIC Metro

NSW Metro

QLD Metro

SA Metro

NT Metro

WA Metro

TAS Metro

Estimated Delivery Time*

3-4

2-3

3-4

4-5

5-6

5-6

5-6


*Estimated delivery time is in business days. Delivery times may vary, especially during peak periods and depend on the delivery company.


Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Product with obvious signs of use

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

If you haven’t received a refund yet, first check your PayPal Account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@pure-product.com.


Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.


Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@pure-product.com and send your item to Pure Product Australia (attn. ) PO Box 2173, Bondi Junction, NSW 1355 Australia.


Shipping

To return your product, you should mail your product to Pure Product Australia (attn. ) PO Box 2173, Bondi Junction, NSW 1355 Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping item(s) over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.